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Have Questions? Find Your Answers Here.
What is a wireless Carplay/Android Auto adapter?
A wireless Carplay/Android Auto adapter allows you to wirelessly connect your smartphone to your car stereo system. With the Heyincar wireless adapter, you can access your phone's apps, stream music, make phone calls, and use voice assistants like Siri or Google Assistant directly through your car stereo.
How does the Heyincar wireless Carplay/Android Auto adapters work?
The Heyincar wireless adapters connects to your car's stereo system through a USB port. Once connected, you can pair your smartphone with the adapter via Bluetooth or Wi-Fi, depending on your phone's compatibility. Once paired, you can access your phone's apps and features directly through your car's display.
Which smartphones are compatible with the Heyincar wireless Carplay/Android Auto adapters?
The Heyincar wireless adapters are compatible with most smartphones running iOS 10.0 or above and Android 11.0 or above.
Is a specific type of car required to use the Heyincar wireless Carplay/Android Auto adapters?
No, the Heyincar wireless adapters can be used with most cars that have a USB port and factory-wired Carplay. However, please note that cars with their own wireless Carplay system, such as BMW, are not compatible with our product.
Can I connect multiple devices to a Heyincar wireless adapter? How can I switch between them?
You can pair as many smartphones as you wish with the Heyincar wireless adapters, but it will only work with one device at a time. To switch between devices, simply ignore the Bluetooth/ Wi-Fi of the device that you do not want to use.
How can I upgrade the Heyincar wireless adapter?
We recommend that you only upgrade the Heyincar wireless adapter when it is necessary. To upgrade the adapter, follow these steps:
(1) Prepare a TF card and format it to FAT32
(2) Download the latest firmware file from our support page
(3) Copy the firmware file into the root directory of the TF card
(4) Insert the TF card into the adapter
(5) The system will prompt you to update the firmware
(6) Click "Update" and do not remove the dongle during the update.
What is the return and refund policy for my order?
Please see our Return& Refund page for full details.
How long will it take for my order to arrive?
Usually you will receive the order within 7- 15 days by free shipping. We also offer DHL Express shipping, which takes no more than 5-7 business days for the order to arrive anywhere in the world.
Does the Heyincar wireless adapter provide the same features as a wired connection?
Yes, the Heyincar wireless adapter provides the same features as a wired connection. You can manage your head unit using wheel controls, Google Assistant, and more.
Frequently asked question
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